Terms and conditions


    By accessing or using Paperwood’s official website, https://paperwood.co.za/, you are acknowledging that you have read, understand, and agree, without limitation, to be bound by these Terms and Conditions.


    We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at yolandi@paperwood.co.za quoting your order number. An agreement of sale comes into effect when either a credit card authorisation is received from the issuing bank, or a bank transfer is reflected on our bank statement. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.


    Please remember that when we accept your submitted order for products from this website, there will be a legally binding contract.


    Payment can be made by any of the following method: Electronic Funds Transfer (EFT). Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that we retain the legal ownership of all products until full payment has been made by you and received by us. Legal ownership of the products will immediately transfer back to us if we refund any payment for the products to you.


    STREET ADDRESS/COURIER SERVICE: If you are not at home when your parcel arrives, the courier service will contact you regarding information when you will be able to receive your parcel. You accept that in order for us to prove delivery of an order or part of an order, we do not have to prove you personally received the goods, but that any person at the delivery address specified on your order, signed for the delivery.


    You should inspect the products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the products at a later date.


    Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our RETURNS section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the products to us. You can submit your cancellation notice by email to yolandi@paperwood.co.za


    The returns policy is for goods purchased on the website. Paperwood Pty Ltd hopes that you will be happy with your purchases. However, if for any reason you are not completely satisfied we are happy to offer a refund or replacement on all products returned to us within 14 days of your receipt of goods provided they are in their original, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund. Should you wish to cancel your order and return anything, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at yolandi@paperwood.co.za or by calling us on the following number (open 9.00 am to 4.00 pm, Monday to Friday) +27 (0)82 413 7470 and we will provide you with a authorisation number. Please provide us with the customer order number or your email address and the goods which are being returned. On receipt of the returned goods we will give you a refund of the amount paid for the products. Refunds will be made against the original form of tender. Please note that the return delivery costs will not be reimbursed. If you are unhappy with our service please let us know at +27 (0)82 413 7470